FAQ

Payments are fully integrated into Rennix, meaning sales, rentals, refunds, and deposits all reconcile automatically—no double handling or manual syncing.

Rennix supports major card schemes, contactless payments, and integrated terminals depending on your region.

Yes. Rennix supports deposits and pre-authorisations for rentals, demos, and high-value items, with automatic release or conversion when items are returned.

To remain PCI compliant, Rennix does not offer unreferenced refunding. Refunds are processed directly through Rennix and tied back to the original transaction, keeping reporting and reconciliation clean.

Yes. Transactions can be split across multiple payment methods (e.g. card + gift card) where supported.

Absolutely. Rennix keeps online and in-store payments connected, so customer balances, bookings, and orders stay in sync.

All online payments will go through our security protocols to significantly reduce the risk of fraud.

Rennix automatically matches transactions, payments, and receipts, reducing end-of-day cash-up time and errors.

Yes. You get clear reporting on revenue, payment types, refunds, and transaction history—without exporting to multiple systems.

Rennix will securely store customers' card details in certain situations. The Rennix platform itself can not see card infomration; however, we use encrypted tokens to link payments with customers and specific items. This allows Rennix to refund customers without presenting a card while also strictly complying with Anti-Money Laundering laws.

Yes. Payment settings can be configured per store, terminal, or location in multi-store environments.

Rennix handles POS, inventory, customer profiles, pricing, promotions, and reporting—all in one system.

Rennix also enables customer driven experiences like the Connected Hub displays or the Express checkout to improve customer satisfaction.

Yes. Retail and rental inventory live in the same platform, giving you a complete view of stock movement.

In fact, all Rennix features talks to each other when needed.

Stock updates in real time as items are sold, returned, transferred, or adjusted—manually or via RFID.

Yes. Rennix works with traditional barcodes and is natively built for RFID when you’re ready to enable it.

Yes. Rennix supports supplier records, purchase orders, and inbound stock tracking.

Retail checkout is designed to be quick and simple, reducing queues during peak periods.

This is future enhanced with the use of the Express Checkouts

Yes. Staff can view customer profiles, purchase history, and relevant notes at the point of sale.

Yes. Discounts, promo pricing, and rules can be configured centrally and applied consistently across in-store and online channels.

Absolutely. Rennix is built for peak-season retail traffic and fast transaction throughput with some of out larger stores processing over 3,000 transactions per day.

Yes. Reports can be viewed in-platform or exported for accounting and analysis.

Rennix is built specifically for rental workflows—gear allocation, availability, returns, and condition tracking are core features, not add-ons.

Rennix also include automatic DIN and Snow Chain size calculation to speed up your process even further.

Yes. Rennix is designed to scale up as required to allow you to efficiently handle unexpected peaks.

In larger single locations, we often see periods when Rennix is handling a payment or return every 5 seconds.

Availability updates in real time based on bookings, returns, servicing status, and inventory movements.

Yes. Online bookings flow directly into Rennix, syncing with in-store operations automatically.

Returns are quick and guided, with automatic status updates, charges, and inventory adjustments.

Yes. Customer profiles show past rentals, sizes, preferences, and notes—speeding up repeat visits.

Yes. Rennix supports late fees, damage charges, and deposit handling.

RFID enables instant item identification, faster returns, and automated stock movement without scanning barcodes.

Yes. Multi-store rental transfers are supported with full tracking and visibility.

Yes. Long-term, seasonal, and short-term rentals are all supported within the same system.

Rennix is designed for Skis and Bikes. This means we offer specific functions to achieve this like auto DIN calculations and DIN testing.

Yes. Jobs are tied directly to the item, whether it’s rental or retail stock.

Each job moves through clear stages (e.g. booked, in progress, awaiting parts, ready, completed) for full visibility.

Yes. Rennix supports customer notifications when items are ready for collection.

Yes. Every service is recorded against the item, creating a long-term service record.

Yes. Jobs can be assigned, filtered, and managed by staff member or skill set.

RFID makes it easy to identify items instantly and reduce errors when moving gear in and out of service.

Yes. Workshop charges flow directly into POS and payments.

Yes. You can track workload, turnaround times, and service volumes.

Absolutely. Rennix is built to handle spikes in servicing demand without losing visibility or control.

Some of the larger shops in Rennix handles hundreds of Skis per day!